Refund Policy

We want you to feel great about your purchase of Titan Business OS. If it isn’t the right fit, we offer a 30-day money-back guarantee on your first subscription purchase.

Eligibility

• Refund requests must be submitted within 30 days of the original order date.
• Applies to the initial purchase of a Titan subscription. Renewals may be refunded on a case-by-case basis if the account has not been actively used since the renewal date.
• Applies to add-on purchases (for example, additional business slots) within 30 days of purchase.

How to request a refund

Refunds are processed by our payment provider, Paddle. To request a refund:

1. Go to paddle.net and enter the email address you used at checkout. You’ll receive a secure link to your invoice and a “Request a refund” option.
2. Or email us at support@titanbuildsystem.com with your order number, and we’ll help you through Paddle.

How long refunds take

Approved refunds are issued to your original payment method by Paddle. Depending on your bank or card issuer, it typically takes 5–10 business days for the refund to appear on your statement.

Your data

A refund cancels your Titan subscription. Your workspaces remain intact for 60 days after cancellation, during which you can export your data or reactivate by purchasing a new plan. See our Privacy Notice for retention details.

This refund policy is offered in addition to any rights you have under Paddle’s standard Refund Policy.